Terms and Conditions

The description of each tour or service on our website explains what is included in its price and which items are excluded. Please review the relevant tour page before booking. Personal expenses, optional activities and entrance fees are included only when expressly stated.

Unless stated otherwise, prices are quoted per person. Services described as Private are priced per vessel or per group, as specified on the relevant service page.

Fixed and Transparent Pricing

Our published prices are fixed and apply consistently to guests. We do not negotiate or bargain over published rates. Prices may be updated before a reservation is confirmed, but the price agreed in an issued booking voucher will be honoured for that confirmed service.

Currency

Each service is priced in the currency displayed on its tour page. If we agree to accept payment in another currency, we will confirm the conversion amount before payment is made. Any applicable bank or conversion charges for the payment are the guest's responsibility.

All booking requests are subject to availability and confirmation by Fethiye Tours. A reservation is confirmed when we issue an electronic or physical booking voucher. If we cannot accept a booking after receiving payment, the amount paid will be refunded.

Accepted Payment Methods

Payment must be arranged before the tour. We accept bank transfer (EFT / wire transfer) or cash payment collected in person by a Fethiye Tours representative. We do not accept credit card payments, either on the website or in person.

Bank Transfer

Guests who choose bank transfer pay in advance. Once the payment has been verified, we send the booking voucher digitally via WhatsApp or email. A digital voucher displayed on a mobile device is sufficient; printing is not required.

Cash Payment at Your Hotel

For guests paying in cash, one of our representatives will arrange a suitable time before the tour to meet them in their hotel lobby. The representative collects payment and hands over the physical booking voucher.

Guests must be ready at the agreed pick-up location at the confirmed pick-up time. Please check the details provided with your booking and arrive promptly.

Suitability and Travel Documents

Some activities may have age, fitness or health requirements. Guests should review the tour description and contact us before booking if they have questions about suitability or accessibility. Guests are also responsible for having the travel documents required for their chosen activity, including any passport and entry documents needed for international trips such as Rhodes.

All guest requests to cancel a booking or change its date must be submitted in writing through our WhatsApp channel. Contact Fethiye Tours on WhatsApp.

Standard Cancellation Policy

For prepaid bookings cancelled by the guest, the following rules apply, except for non-refundable deposits and Rhodes tour bookings described below:

• 72 hours or more before departure: Eligible for a full refund of the refundable amount paid.
• Less than 72 hours before departure: No refund is provided for a guest-initiated cancellation.

If a guest cannot attend due to illness, a missed or delayed flight, a personal emergency or another personal circumstance, the standard cancellation periods still apply. Any exceptional arrangement is considered individually and is not guaranteed.

Requests to Change a Tour Date

Date change requests must reach us at least 24 hours before the scheduled tour departure. We can move a booking to the requested new date only if places are available. If the new date is unavailable, the original reservation remains valid. A guest who decides not to attend may request cancellation under the standard cancellation rules above. Requests for exceptions are assessed on a case-by-case basis.

Deposits

Where a booking is secured with a deposit rather than payment in full, the deposit is non-refundable if the guest cancels, regardless of the notice given. Any additional amount paid is assessed under the applicable cancellation rules.

How Approved Refunds Are Issued

Approved refunds are made in the same currency as the original payment and are based on the amount paid that is eligible for refund. If the guest is still in Türkiye, the approved refund is made in cash without a deduction by us. If the guest has left Türkiye, it is made by bank transfer to the account details supplied by the guest. International bank and intermediary transfer charges are borne by the guest and may reduce the amount received.

Approved refunds are normally processed within 5–7 business days. The time taken for an international bank transfer to arrive may vary depending on the banks involved.

When a Cancellation Is Final

Once a cancellation has been confirmed and processed, the booking is closed and its places may be released. Reinstatement is not guaranteed. A guest wishing to join later may make a new booking, subject to availability and the price applicable at that time.

These policies apply subject to any mandatory consumer rights under applicable law.

Minor Programme Changes

Routes, pick-up times or individual stops may need to change due to weather, sea conditions, safety or operational requirements. Where a change is minor and the main service is still delivered, the tour will continue and the change alone does not create an automatic refund entitlement, subject to applicable law.

Significant Changes or Cancellation by Us

If an essential part of the advertised tour changes significantly, we will offer guests either an available alternative date or a full refund. If Fethiye Tours cancels a service for safety or operational reasons, guests will likewise be offered a full refund or an alternative available date.

Events Outside Our Control

Adverse weather, natural disasters, government restrictions and other circumstances outside our reasonable control can affect services. We will make reasonable efforts to inform affected guests and explain the available options. To the extent permitted by law, we are not responsible for indirect expenses, such as missed onward travel or unrelated accommodation costs, arising solely from such events. Nothing in these Terms excludes liability that cannot legally be excluded.

Guest Safety

Guests must follow reasonable safety instructions provided by guides, drivers and operators. Participation may be restricted where an activity's stated safety, age or fitness requirements are not met. These provisions do not limit any legal rights guests may have in relation to the proper and safe delivery of the service.

These Terms and the services provided by Fethiye Tours are governed by the laws of the Republic of Türkiye. Fethiye Tours operates as a licensed local travel agency and is a member of TURSAB under Licence No: 6531.

Questions and Complaints

If a service does not meet your expectations, please let our team know during the activity whenever possible so we have an opportunity to address the issue. Complaints raised afterwards should be submitted in writing, with relevant booking details.

If a complaint cannot be resolved directly, guests may seek guidance from TURSAB or refer their dispute to a competent Turkish consumer arbitration committee (Tüketici Hakem Heyeti) or consumer court, as appropriate under applicable rules. Nothing in these Terms restricts any mandatory right to bring a claim before a legally competent authority.

Acceptance of These Terms

Guests should review these Terms before confirming a reservation. They apply to bookings accepted through our website, WhatsApp or representatives, subject to applicable consumer protection law.